Experiencing a website problem? We’ll Get You [ice]Back Online[/ice]
It’s always unfortunate when a website stops working, and worse when you can’t fix it yourself or find anyone who can. We’ve helped clients who were locked out of their own sites, couldn’t reach their host or previous designer, or most commonly, had errors caused by faulty code or a bad update.
Our experience with design and development lets us diagnose whether an issue needs a quick fix or something more extensive. Repairs are billed at our hourly rate of $100/h + HST, and we always keep your budget and best interests in mind.
Common website repairs include white screens and error messages after updates, broken contact forms, slow pages, layouts that fall apart on phones, lost logins and hacked sites. Once your site is working again, we can keep it that way with a maintenance plan and secure website hosting. If a repair would cost more than it’s worth, we’ll tell you and explain your options, including a new website.
We work on WordPress, WooCommerce, Shopify, Wix, Squarespace and hand-coded HTML websites, including sites built by other designers. Before we touch anything, we take a full backup, so your website can always be restored. Urgent problems, like a site that is down or hacked, go to the front of our queue.
Most small repairs are done within a day or two, and we always explain what went wrong.
Problems we fix
- Broken layouts
- Missing images
- Broken links
- Update conflicts
- Hacked & malware sites
- Lockouts
- Slow websites
- Form & email issues
Simple, transparent pricing One Hourly [ice]Rate[/ice], No Surprises
$100/h+ HST
Every website repairs project is unique, so we provide a custom quote based on the time it will take. You’ll know the estimate before we start, and we’ll always check with you before going beyond it.
Get a Free EstimateCommon problemsWebsite Problems [ice]We Fix Every Week[/ice]
If your problem isn’t on this list, contact us anyway. We’ve likely seen it before.
- White screen or critical error: often caused by a plugin or theme conflict after an update
- Hacked or infected website: spam links, redirects, warnings in Google or suspicious admin users
- Broken contact forms: messages that never arrive in your inbox
- Layout problems: pages that look broken on phones or after changes
- Slow loading: oversized images, heavy plugins or overloaded hosting
- Locked out: lost admin passwords or access to hosting and domains
- SSL and security warnings: “Not secure” messages in the browser
- Email problems: emails from your website going to spam
Our repair processHow We [ice]Diagnose and Repair[/ice] Websites
First, we take a full backup so nothing is lost. Then we investigate the cause, not just the symptom. A broken layout might come from a plugin conflict, a server change or corrupted files, and fixing the root cause prevents the same problem from returning.
Before starting larger repairs, we explain what we found and give you an estimate. Once the site is working again, we recommend steps to keep it healthy, such as updates, better security or more reliable hosting.
Hacked websitesHacked Website Cleanup and [ice]Recovery[/ice]
A hacked website can damage your reputation and search rankings quickly. Google may show warnings to visitors, and your hosting company may suspend the site. We remove malicious code, close the security holes that let attackers in, reset passwords, update software and help you request a review from Google if your site was flagged.
Afterwards, a maintenance plan with regular updates, backups and monitoring is the best way to prevent it from happening again.
Questions we hear a lot Website Repairs [ice]FAQs[/ice]
Do I have to pay for you to look at my website?
For a known issue, we can usually do a quick, free preliminary check and give you a ballpark. If an extensive audit is needed, especially for sites we didn’t build, the diagnostics are billable.
Can you fix every website problem?
We wish! Most issues, such as broken links, missing images, alignment and code problems, we can fix. If the cause is a third-party plugin or the server, we’ll tell you who can solve it. And if a site has many problems, we’ll let you know if a rebuild is more cost-effective.
How much does a repair cost?
It depends on your site’s size, the problem and how difficult it is to fix. We charge for diagnostics and repair time at our hourly rate and estimate first.
Should I back up my website?
Absolutely. A backup lets you roll back to a working version if anything goes wrong. We can set up automatic backups for you.
My website was hacked. What should I do first?
Contact us and your hosting company, change your passwords, and avoid deleting files yourself so we can investigate what happened.
Can you fix a website built by another company?
Yes. We repair WordPress, WooCommerce, Shopify, Wix, Squarespace and custom-coded sites built by other designers.
How fast can you fix my website?
Urgent issues like a site that is down or hacked are prioritized. Many small fixes are done within a day or two.
Why does my website say “Not secure”?
Usually the SSL certificate is missing, expired or some content still loads over http. We can fix it.
Why is my website so slow?
Common causes are large images, too many plugins, outdated software or underpowered hosting. We diagnose and fix the cause.
Should I repair or rebuild my website?
If repairs would cost more than they’re worth, we’ll tell you and explain your options, including a new website.
Can you recover a deleted website?
If backups exist with your host or elsewhere, we can often restore it. Archived copies can sometimes help rebuild content.
Do you offer emergency support?
We prioritize urgent problems like a site that is down or hacked during our business hours, Monday to Friday, 10 a.m. to 6 p.m.