We’re usually quite fast How to [ice]Reach[/ice] Us
Phone
519-573-2796
(CRYO)
Business Hours
Monday – Friday 10 AM – 6 PM
Extended hours for clients
Mailing Address
PO Box 39044, Columbia PO
Waterloo, ON N2T 0A7
Questions, ideas, or just saying hi? Send Us a [ice]Message[/ice]
Have a quick question about our services, an existing project, your hosting or your email? Send us a note and Craig or Brenda will get back to you personally (we’re usually quite fast!).
We’re a husband-and-wife team, so there’s no call centre and no ticket queue: the people who answer your message are the same people who design, build and look after your website. Tell us a little about your business and what you have in mind, and we’ll reply with ideas, questions or next steps.
- Existing clients: include your website address so we can jump right in
- Website problems: a screenshot or the page link helps us diagnose faster
- Prefer to talk? Call 519-573-2796 during business hours
Based in Waterloo, building websites worldwide Where We’re [ice]Located[/ice]
CryoDragon is a Waterloo-based studio, and many of our clients are right here in Kitchener-Waterloo and Waterloo Region. But we’ve built websites for clients across Ontario and Canada, and for international clients in the United States and the United Kingdom too. Video calls, email and phone make distance a non-issue, and local clients are always welcome to meet in person.
Getting startedWhat Happens When You [ice]Contact Us[/ice]
When you send us a message, call or email, we’ll reply as soon as we can during business hours, Monday to Friday, 10 a.m. to 6 p.m. Eastern Time. If your project is a good fit, we’ll set up a short call or meeting to learn about your goals, timeline and budget.
After that conversation, we’ll send a clear proposal with the scope of work, estimated cost and timeline. There’s no obligation, and we’re happy to answer questions or adjust the proposal before you decide. If you’d like a ballpark first, our free estimate form gives you an instant estimate in about five minutes.
To help us respond quickly, tell us a little about your organization, what you need, your ideal timeline and any examples of websites or designs you like.
Visiting usMeeting in Person in [ice]Waterloo Region[/ice]
We’re based in Waterloo, Ontario, and welcome in-person meetings with local clients in Kitchener, Waterloo, Cambridge, Guelph and nearby communities by appointment. For clients farther away, video calls work just as well, and most of our projects across Canada and internationally are completed entirely online.
Please contact us before visiting so we can make sure we’re available and give you directions.
Before you get in touchContact [ice]FAQs[/ice]
How quickly will you respond?
We aim to respond within one business day, often sooner.
What should I include in my message?
A short description of your organization, what you need, your timeline and budget range if you know it.
Can I call instead of emailing?
Yes. Call us at 519-573-2796 during business hours.
Can we meet in person?
Yes. We meet local clients by appointment, and video calls are available for everyone.
Do you offer free consultations?
Yes. Initial conversations about your project are free and without obligation.
What are your business hours?
Monday to Friday, 10 a.m. to 6 p.m. Eastern Time.
Can I get a price before contacting you?
Yes. Our free estimate form gives you a ballpark price in minutes.
Do you work with clients outside Ontario?
Yes. We work with clients across Canada, the United States and internationally.
I need urgent help with my website. What should I do?
Call us during business hours and mention it’s urgent. See our website repairs page for more.
Can I apply for a donated website here?
Please use our website donation application instead.
Do you need a contract before starting?
Yes. Every project starts with a signed proposal and contract that spells out scope, cost and ownership.
Can you sign a confidentiality agreement before we talk?
Yes. We’re happy to review and sign a reasonable non-disclosure agreement.